Delivery Info

Effective Date: 26 May 2024

1. Processing Time

Orders are typically processed within 1–3 business days after payment confirmation (excluding weekends and public holidays).

2. Estimated Delivery Time

Delivery times vary by destination. As a guide:

• UK orders: usually 2–5 business days after dispatch
• International orders: usually 7–15 business days after dispatch

These are estimates only and may be affected by courier delays, customs, weather, or peak seasons.

3. Shipping Destinations

We currently ship to selected destinations shown at checkout. If your country is unavailable, please contact [email protected].

4. Shipping Fees

Shipping costs are calculated at checkout based on destination, package size/weight, and selected shipping method. Free shipping may apply to eligible promotions or order thresholds when advertised.

5. Order Tracking

Once your order ships, you will receive tracking details by email (when provided by the carrier). Please allow up to 24–48 hours for tracking information to update.

6. Delivery Address

Please ensure your shipping address is complete and correct at checkout. We are not responsible for delays or failed delivery caused by incorrect or incomplete address details provided by the customer.

7. Failed Delivery / Unclaimed Packages

If a package is returned due to failed delivery, refusal, or an incorrect address, we may charge a re-shipping fee or process a refund minus original/return shipping costs.

8. Customs and Import Fees

For international orders, customs duties, taxes, or import fees may apply and are the customer’s responsibility unless otherwise stated.

9. Damaged in Transit

If your package arrives damaged, please contact us within 7 days of delivery at [email protected] with photos of the packaging and product so we can help quickly.

10. Contact

Email: [email protected]
Tel: +44 7913 817399
Address: 51 Byron Ave E, Sutton SM1 3RB, UK